LEGAL
Privacy Policy
shopkren.com
1. Introduction
This policy explains what personal data we collect when you visit or shop on shopkren.com, why we collect it, how we use and protect it, and what rights you have over it.
By using our website or placing an order, you agree to this policy.
This policy follows the Digital Personal Data Protection Act 2023, the Information Technology Act 2000, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, to the extent they apply to us.
2. Information We Collect
- Personal details you give us directly: your name, email, phone number, shipping and billing address, and your answers to our “Find Your Shade” quiz.
- Order details: what you buy, your order history, and your communications with our support team.
- Payment information: we don’t store your card, UPI, or bank details. Payments are processed securely by our payment gateway [insert payment provider name], who handle this data directly.
- Automatically collected data: your IP address, browser type, device type, and how you use our website, collected through cookies and similar technologies.
- Marketing preferences: whether you’ve opted in to receive emails, SMS, or WhatsApp messages from us.
3. How We Use Your Information
- To process and deliver your orders.
- To communicate with you about your order, including shipping updates and support requests.
- To recommend the right shade and improve our “Find Your Shade” quiz.
- To send marketing communications, only if you’ve opted in, and you can opt out anytime.
- To improve our website, prevent fraud, and comply with legal requirements.
4. How We Share Your Information
We don’t sell, rent, or trade your personal information to third parties for their own marketing purposes.
We only share your information with:
- Our shipping and logistics partners, to deliver your order
- Our payment gateway, to process payments
- Law enforcement or regulators, if legally required
5. Data Storage and Security
We store your data on secure servers, including those provided by Shopify, which may be located outside India.
We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
No method of storage or transmission is 100% secure, and we can’t guarantee absolute security.
6. How Long We Keep Your Data
We keep your order and account information for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes.
If you ask us to delete your data, we will, except where we’re required to keep it by law, for example tax records.
7. Your Rights
Under the Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Withdraw your consent for marketing communications at any time
- Request that we delete your personal data, subject to our legal retention obligations
- File a complaint with us, or with the relevant data protection authority, if you believe we’ve mishandled your data
To exercise any of these rights, contact us at help@kren.com.
8. Children’s Privacy
Our website isn’t directed at children under 18. We don’t knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we’ll delete it.
9. Marketing Communications
We’ll only send you marketing emails, SMS, or WhatsApp messages if you’ve opted in.
You can unsubscribe anytime using the link in our emails, by replying STOP to SMS, or by contacting us directly.
10. Third-Party Links
Our website may link to third-party websites, like our Instagram page. We’re not responsible for the privacy practices of those websites, so check their policies separately.
11. Grievance Officer
If you have a complaint or concern about how we handle your personal data, contact our Grievance Officer:
- Name: Shaziya
- Email: help@kren.com
- Phone: 1800-309-2205
We’ll acknowledge your complaint and work to resolve it within the timelines required under applicable Indian law.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We’ll post the updated policy on our website with a revised “Last Updated” date. If you keep using our website after an update, that means you accept the revised policy.